What we keep, and why.

• •Your first and last name, email address and phone number.
• •Your bookings — which tunnel, when, and what you paid.
• •That you accepted the liability waiver, the version you accepted, and the moment you accepted it.
• •Whether you asked for text messages, and the exact wording you agreed to.
• •The door code issued to you, so we know whose code is whose.

We never see or store your card details. Card data goes straight to Stripe and never touches our systems.

We use a small number of companies to actually run the business:

• •Stripe — takes the payment and holds the card details.
• •Supabase — the database your booking is stored in.
• •SendGrid — sends your confirmation and door code.
• •Vercel — hosts the website.
• •Twilio — will send text messages once carriers approve them.
• •3xLogic / INFINIAS — the door system your code opens.

They act on our instructions. We do not sell your information, and we do not give it to anyone to market to you.

Your mobile opt-in and phone number are never sold or shared with third parties or affiliates for marketing purposes.

Texts are only sent to people who ticked the consent box themselves when booking — it is never ticked for you. Message frequency varies, because messages follow your own bookings; a one-off session is typically one or two messages. Message and data rates may apply. Reply STOP to any message to stop them, or HELP for help.

The full detail is on our text message terms.

We count visits so we know whether anyone is finding the site. It is deliberately minimal: no cookies and no tracking pixels. A visitor is identified by a one-way scrambled value built from your network address and browser, mixed with the date — so it cannot be tied back to you and it stops working the next day. We honour “Do Not Track”.

Bookings, memberships and waiver acceptances are kept while you are a customer and afterwards for as long as we may need them for accounting, tax or a liability claim. Ask us to delete your details and we will, except where the law requires us to keep a record of a transaction.

Minors use the facility with an adult who accepts the waiver on their behalf. We do not knowingly collect information directly from children.

To see what we hold, correct it, or have it deleted, contact us. A real person reads it.

Clutch Cages, LLC
14110 Redfield Dr, Eugene, MO 65032
(573) 533-4738 · clutchcagesllc@gmail.com